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FAQ

FAQ - answers to frequently asked questions.

Due to the current COVID-19 situation, DHL package delivery times may be delayed. With the tracking data that is sent by e-mail when a parcel is shipped, you can check the progress of the shipment yourself.

Can I still order online and receive the ordered goods?

  • Yes, we will continue to ship as normal

Does TecBike have all items in stock?

  • TecBike has many articles in stock, the delivery times are indicated on the article. Should there be a delay, you will be informed

What are the shipping costs?

  • 5,95 Euro (from150 Euro carriage free) within Germany. Other countries see shipping costs

How can I contact you if I have a question?

  • Use the forms on the website in the Service/Help section
  • Contact

I have a defective product?

  • Fill out the Defective Product form and we will contact you

How can I send something back?

  • Use the revocation form in case of revocation Return

Who pays for the return shipment?

  • The buyer pays for returns, see also right of withdrawal

The form is constantly updated.

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